Do you receive our newsletter but no longer wish to receive it? You can unsubscribe at any time using the link at the bottom of the newsletter.

Please note: We will continue to send you some emails, such as order confirmations and updates about your order, because these are related to your purchase.

Would you like to stay informed about new jewelry and special finds later? You can always resubscribe using the registration form on our website.

Found a ring you like, but not sure what size you need? Our size chart page shows you how to easily measure your ring size yourself.

If you've been to our store and seen an item that's no longer listed on the website, it's probably already sold.

All our vintage jewelry is unique, and we only have a limited number of each piece. So if you see something you like but are still unsure, ask if we can reserve it for you.

With proper care, jewelry stays beautiful for a long time. By cleaning it occasionally and storing it carefully, it will retain its original beauty and you can enjoy it for years to come.

On our blog, we share practical tips for safely cleaning and caring for your jewelry at home. Would you like to have your jewelry professionally cleaned or refreshed? You're also welcome to schedule an appointment. We'd be happy to discuss the options with you.

Is your jewelry damaged or in need of repair? In many cases, we can see if repair is possible. You're welcome to schedule an appointment in our store.

During the appointment, we'll examine the jewelry together and discuss the possibilities. If necessary, we'll collaborate with an experienced goldsmith to carefully repair the jewelry.

Some jewelry can be engraved. Would you like to have a piece personalized with a name, date, or short message? You're welcome to schedule an appointment in our store.

During the appointment, we'll examine the jewelry together and discuss the possibilities. This ensures the engraving complements the piece beautifully.

Each piece of our jewelry is unique. Once sold, it's usually not available again. Sometimes, a piece is returned to the collection.

We regularly add new jewelry to our collection, both online and in-store. So it's always worth checking back later.

Have you seen a specific piece of jewelry that has already sold? Please contact us. We're happy to discuss possible alternatives or what might be possible.

If the jewelry isn't quite right for you, you can return it within 14 days of receipt. This also applies to jewelry purchased as part of a special offer.

You can easily register your return through your account. Don't have an account? Then you can contact us by email, and we'll help you further. After registering, you'll receive a return label by email within one business day.

Carefully package the jewelry, preferably together with the packing slip, and return the package using the return label you received.

Please note: if a piece of jewellery has been specially adjusted or altered, the costs of this adjustment will not be refunded.

Yes, you can also return your order to our store. We do ask that you make an appointment beforehand so we can help you in a relaxed manner.

Returns can be registered and shipped up to 14 days after receiving your order. If a package arrives later than this, we unfortunately cannot process the return.

Still unsure or have questions? Feel free to contact us or schedule an appointment in the store; we'd be happy to help.

Once your return has been received, it will be inspected and then processed. Once this is complete, we will arrange a refund for your order.

You will receive confirmation within approximately two weeks of receiving your return that your return has been processed and that the amount has been refunded.

Yes, exchanging is possible. You can return your current jewelry and indicate which piece you'd prefer.

Would you rather explore a suitable alternative together? You're also welcome to schedule an appointment in our store. We're happy to help you find a piece of jewelry that suits you better.

Yes, you can return multiple orders together in one package. Please include the packing slips or invoices for both orders so we can process the return correctly.

Yes, jewelry purchased on sale can be returned within 14 days of receipt. Please note that jewelry that has been specially altered or resized cannot be returned.

Once we receive your return, it will be inspected and processed. You'll receive an email confirmation within approximately 14 days once the refund has been processed.

The amount will then be refunded within 5 to 10 days via the same payment method used for the purchase. The refund may appear under the name "Mollie."

Please note: if a piece of jewellery has been specially adjusted or custom-made, the costs of this adjustment will not be refunded.

Have questions about your refund? Feel free to contact us or schedule an in-store appointment. We're happy to help.

Orders are processed from 10:00 AM onwards and collected daily by the courier for shipping. If you place your order before 4:00 PM, there's a good chance your package will be delivered the next day.

If a piece of jewelry needs to be adjusted or altered first, the delivery time can take up to five working days.

Please note: Delivery times are an estimate and not a guarantee. In some cases, a package may take a little longer to arrive, for example, due to busy delivery times. We will, of course, do our best to get your order to you as quickly as possible.

Each piece of jewelry is carefully packaged and shipped worldwide.

Below you will find our indicative delivery times and shipping costs:

The Netherlands
Standard delivery: Ordered on workdays before 4:00 PM, shipped the same day €5.95
Free shipping on orders over €300

Belgium
Standard delivery: Ordered on workdays before 4pm, shipped the same day €7.95
Free shipping on orders over €500

Germany
Standard Delivery 2-5 business days: €8.95

Luxembourg & France
Standard Delivery 2-7 business days: €10.95

Denmark & ​​Austria
Standard Delivery 2-7 business days: €11.95

Italy, Spain, Poland & Czech Republic
Standard Delivery 2-7 business days: €14.95

Sweden, Slovakia, Portugal, Ireland & Romania
Standard Delivery 3-10 business days: €19.95

Finland, Greece & Switzerland
Standard Delivery 3-7 business days: €24.95

United Kingdom
Standard Delivery 5-10 business days: €34.95
Please note: Additional taxes and duties may apply. For more information, please contact your local customs authorities.

Rest of Europe
Standard Delivery 3-7 business days: €34.95

America
Standard Delivery 3-10 business days: €49.95
Please note: Additional taxes and duties may apply. For more information, please contact your local customs authorities.

Rest of the world
Standard Delivery 3-10 business days: €49.95
Please note: Additional taxes and duties may apply. For more information, please contact your local customs authorities.

Please note that different delivery times apply for pre-orders or custom/engraved items. Check the product page for more details. Customizations may require an additional delivery time of up to five business days.

If you discover an error in your address after completing your order, please contact us as soon as possible so we can see if we can correct it before the package ships.

Minor typographical errors, such as those in street names, are often automatically corrected by the carrier during shipping.

Unfortunately, it's not possible to select a delivery date or time directly when placing an order. Once your package has been shipped, you can often choose a different delivery time through the carrier if necessary.

We process and ship orders as quickly as possible, so you'll receive your jewelry quickly. Would you prefer to receive your order at a later time? Please let us know in the comments section of your order or send us an email.

Within the Netherlands, we ship our orders with PostNL. For international shipments, we use carriers like DHL, FedEx, or PostNL, depending on the destination.

If you haven't received your order yet, we recommend checking your package's tracking first. Track & Trace usually shows you where your package is and when it's expected.

Has the package been registered with the carrier but not yet shipped? Then we're likely still processing your order and will ship it as soon as possible. If the status remains unchanged for a longer period, please feel free to contact us at info@2ehandssieraden.nl with your order number so we can check it for you.

If your package is marked as delivered but you haven't received it, please check your email for a message from the carrier.

Yes, it's possible to have your order shipped to your work address. When placing your order, please ensure your company name is clearly stated in the address information.

Please also check that all fields are filled in correctly so that delivery can take place without any problems.

If you'd like to change something after placing your order, please contact us as soon as possible during our opening hours at 0299 ​​206 784. We'll be happy to check if the change is still possible.

Once your order has been shipped, it can unfortunately no longer be changed or canceled. In that case, you can return the package after receiving it using our returns procedure.

Please note: for orders placed with Klarna pay later, cancellation afterwards is not possible.

Did you receive a damaged piece of jewelry or one that doesn't match your order? Please contact us as soon as possible at info@2ehandssieraden.nl . Please include a photo of the jewelry and your order number so we can help you quickly.

After receiving your message, we'll send you a return label so you can return the jewelry to us free of charge. Once we receive it, we'll see if it can be repaired or find a suitable solution.

Is something missing from your order? Please feel free to contact us so we can check it for you. You can reach us at 0299 ​​206 784 or at info@2ehandssieraden.nl .

We are happy to help you and ensure that this is resolved as quickly as possible.

Are you having trouble completing your order or payment? Try closing your browser and reopening the page. Sometimes refreshing the page helps.

It's also possible that a piece of jewelry has just been purchased by someone else, as many of our items are unique. If your browser has been open for a while, it might help to reload the page to check if the piece is still available.

Are you still experiencing problems? Please feel free to contact us at info@2ehandssieraden.nl . We're happy to help. You're also welcome to schedule an appointment in our store.

Have you paid but not yet received an order confirmation? First, check your spam or junk mail folder. Sometimes you accidentally entered the wrong email address.

Are you unsure whether your order has been received correctly? Please feel free to contact us at info@2ehandssieraden.nl , and we'll be happy to look into it for you.

Yes, that's possible. Orders over €250 will be gift-wrapped free of charge. For orders under €250, we charge a small fee of €2.50.

You can pay with various payment methods, such as iDEAL, Apple Pay, Google Pay, credit card, PayPal, and Klarna (pay later or in three installments). We also accept various gift cards, including our own, VVV Gift Card, Winkelcheque, Jewelcard, Fashioncheque, and the DE Gift Card.

If you choose Klarna as your payment method, you only pay for your order after you receive it. After delivery, you'll receive an email from Klarna with the payment details, and you have 28 days to complete the payment.

Didn't receive an email from Klarna? Please contact Klarna directly, as your payment is processed through them.

If you choose Klarna's installment plan, the total amount will be divided into three equal payments. The first payment is made at the time of ordering, after which the next two payments are automatically debited 30 days apart.

This payment method is interest-free and is handled entirely through Klarna.

When you choose Klarna as your payment method, Klarna automatically performs a check. This includes your payment history with Klarna, the order amount, and sometimes additional information from a credit institution. Based on this, Klarna decides whether to approve the payment.

If your payment isn't approved, you can easily complete your order using a different payment method.

Sometimes prices can change due to promotions, availability, or other circumstances. If the price of a piece of jewelry changes after your purchase, we unfortunately cannot refund the price difference retroactively.

You can pay with various gift cards, including the Winkelcheque, Webshop Giftcard, VVV Giftcard, Jewelcard, Fashioncheque and the DE Giftcard.

When you place an order from a country outside the European Union, import duties or local taxes may be charged by the customs of the destination country.

These costs are determined by the country where the package is delivered and are the responsibility of the recipient.

If you no longer wish to receive our newsletter, you can easily unsubscribe using the link at the bottom of each newsletter.

Please note that certain emails, such as order and shipping confirmations, are always sent because they are related to your order.

Would you like to register again later? You can always do so using the registration form on our website. You're also welcome to schedule an appointment in our store.